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Frequently Asked Questions

1. How do I open the forms, contracts and pricing guides?

how to open our files

Our files are compressed using Zip format, which is available for both Mac and PC, which comes FREE with your operating system (OS X or XP and above). To download our files, please click on the product link of the file you wish to download and you will be prompted where to save your file. For PC users, you can right click and "save target as" -- either option works. Once the file has been saved to your computer, double click on the icon to expand or extract the file.

PDF Files
Get the FREE Adobe Acrobat Reader to view PDF files (Mac or PC)

*OTHER PROGRAMS NEEDED --
You will also need Adobe Illustrator, Word and Excel to alter or change the forms. You may also need the latest version of your software to open some files. For those that do not have the required software, PDF files have been created for printing and viewing. However, you will not be able to alter the look and feel.

*Some forms may not be available in all formats

TIP: You can open PDF files using Adobe Illustrator.

2. Can I edit or alter the forms and contracts?

Yes, you can edit our products to fit your company's look or needs. Please view our terms and conditions for details on our requirements. Our forms are set up as a general layout which allows you to alter them but they are not pre-formated to be auto-fill. Our forms are for layout purposes only, any further customization to our forms will be up to you to create.

3. How often is CreativePublic updated?

CreativePublic is updated a few times per year with new content such as: blog articles, forms, contracts, pricing guides, videos and more. Depending on the amount of submissions or newly developed content we have, updates may be more frequent. Check back regularly or join our newsletter to stay informed!

Our blog and Twitter postings are updated more often and consist of weekly and monthly updates to those areas.

4. Are your products valid for use in other countries?

Yes, our products are usable in most countries; however, it is our suggestion that you consult with your attorney or check your country's laws before using certain forms or contracts for a legal agreement between you and your client or employees.

5. How are the pricing guide rates figured and are they up-to-date?

Our pricing guides are a basic representation of pricing and organization of pricing. These guides are used to determine pricing, but are geared toward pricing presentations to your client. We update our pricing guides when the design part of our business changes (artspacedesign.biz). In other words, when our design business prices change, then the pricing guides change on CreativePublic.com.

Advanced Pricing Guide Rates --
The current rates for our Advanced Pricing Guides are based on $100 per hour, with a business location in a medium to large city. Your hourly rate may be different, and how long it takes you to do a project may be more or less than what has been noted. To determine your pricing, you will use your hourly rate multiplied by how long it takes you to do a particular project. An example of Advanced pricing would be as follows:

Brochure / Newsletter = $1,500 (8.5x11 size) or $2,500 (11x17 size)

  • 2 sample designs (sizes: 8.5x11 or 11x17)
  • Artwork on CD and 2 color proofs
  • [8.5x11 = 15-hours time] or [11x17 = 25-hours time]

Standard Pricing Guide Rates --
These rates are based on a range of pricing and are more geared toward entry level designers. For example, if you have a logo design to do, the pricing and information would be as follows:

Logo Design Basic = $500 to $800

  • 3 logo samples
  • 1/2 hr. Consultation
  • 1 minor set of revisions
  • 1 Color proof
  • Artwork included on Disc

6. Are your products compatible with Mac and PC?

You bet! All products are compatible with both Mac and PC operating systems.

7. Does the membership fee give me access to all the products?

Yes, the membership gives you unlimited access to all our products in the Members Only area.

8. Is the membership fee a one-time charge?

Yes, the membership fee is a one-time charge and is not automatically re-billed on the anniversary date.

9. How do I update my email and account information?

To update your account information or change your password, click on the "Change Profile" link on the login page.

10. Do you offer software support?

Sorry, we do not offer software support. We assume that you are a graphic designer and know the software you are working with and have working knowledge of how to alter our forms with Adobe Illustrator, Word, Excel or in PDF format.

11. Why are some of your products in older software formats?

Most of our files are in older software formats so that everyone can open our files whether they have the latest and greatest software or older versions of the required software we used to develop our products. However, some of our files use the latest software, so you may need the latest version to open certain files.

12. Do you offer refunds?

Due to the nature of our product, we do not offer refunds. Please visit our products page for FREE samples of what we offer, these are the types of forms and quality of products that we provide. If you have further questions about our products before your purchase, please feel free to contact us anytime.